ACSI: Customer Experience Benchmarks with Health Insurance, 2023

1. Quality of mobile app: 84 (scale of 0-100)
2. Access to primary care doctors: 81
3. Website satisfaction: 81
4. Access to specialty care doctors and hospitals: 80
5. Coverage of standard medical services (office visits, tests, procedures): 79
6. Ease of submitting a claim: 79
7. Prescription drug coverage: 78
8. Timeliness of claims processing: 78
9. Range of plans available: 77

Source: American Customer Satisfaction Index LLC, October 2023
Source URL: https://www.theacsi.org/wp-content/uploads/2023/10/23oct_INS...

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