Experian: The State of Patient Access, 3 Takeaways

1. Nearly 16% of patients said viewing invoices, setting up payment plans, and making payments were “important” or the “most important” difficulties they experienced during a visit.
2. 15% of patients said receiving accurate cost estimates before appointments and procedures were “important” or the “most important” pain points they experienced.
3. Most healthcare consumers (62%) say they’d take advantage of creative payment plans if they were available for large bill amounts.

Source: Experian via eMarketer, May 12, 2022
Source URL: https://www.emarketer.com/content/walgreens-cvs-health-could...

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