This week, a healthsprocket list was posted displaying the bottom five providers in overall customer service for Medicare Advantage. The list is from a health pocket healthcare research infostat by Jesse Geneson, data researcher at HealthPocket, and Kev Coleman, Head of Research Data at HealthPocket. Their analysis involves the companies with the lowest customer service scores.
 
With the advent of health insurance exchanges and other related developments, health insurance offerings - including the Medicare market - are undergoing full retailization. As such, the consumer experience, and customer service are the centerpieces for health plan success. As this list demonstrates, there is a spectrum of ratings of consumer experience with Medicare Advantage plans, and those plans at the lower end of the spectrum will need to adapt to survive.
 
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