8 Findings from HealthMine's Medicare Advantage beneficiary survey

1. Most beneficiaries said their plan does not know when their personal health is improving or getting worse. Only 16 percent of respondents said their plan does know these things.
2. Nearly half of respondents (46 percent) said their plan never communicates with them about their chronic condition, and another 19 percent said their plan only communicates with them once annually.
3. Although 47 percent of respondents said they prefer digital communication with their plan, only 34 percent said they actually receive communication digitally.
4. Most respondents (60%) said their plan does not incentivize them to make efforts to improve or better manage their health and 75% said that incentives that are provided are not personalized.
5. Rather, the recommendations, such as seasonal flu shots (39 percent) and age and gender recommendations (33 percent), are directed at a general audience.
6. The study also found beneficiaries often don't follow the recommendations.
7. Forty-six percent of respondents said they did not know if their plan offers telehealth, while 37 percent said their plan does not offer online and phone-based telehealth services.
8. Only 22 percent of respondents said they were familiar with CMS' star rating system, which measures a plan's quality and performance.

Source: Becker's Hospital Review
Source URL: https://www.beckershospitalreview.com/payer-issues/most-medi...

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