HealthMine: 2017 Health Intelligence Report, 10 Takeaways

1. 73% of respondents don’t think their health plans understand their unique personal health very well
2. 60% want more communication from health plan sponsors besides their monthly bill
3. 52% of consumers with chronic conditions said they only hear from their health plan once per year or less about their disease
4. 63% of health plan members say they do not engage with their plan on social media
5. 78% who follow their health plan on social media say it’s helpful
6. 21% of consumers regularly use their health plan’s member portal
7. 30% say the portal helps them answer healthcare questions
8. 83% of health plan members say they use digital health tools
9. 22% say health plans are utilizing their data to provide member guidance for healthcare services
10. 39% of consumers say their health plan does not offer a price transparency tool to compare the price of services within their plan’s network

Source: HealthMine
Source URL: http://ww2.healthmine.com/clients/healthmine/uploads/HM_Heal...

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