Opinion Based List:
Six Tests of Your Call Center: To what extent must customers...
Submitted by Anonymous on Tue, 01/03/2012 - 21:40
- Scream "agent" repeatedly to override your voice menu?
- Start over with a different agent after being disconnected from the first one?
- Key or speak identifiers, then repeat them to an agent?
- Get promised callbacks or corrections that never occur?
- Hear "I'll have to try to find a supervisor for that"?
- Suffer inappropriately perky music as prelude to the above?
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