Fact Based List:
Elaine Saly: 5 things states can do to tackle language barriers in the health insurance marketplace
Submitted by Charlene Ice on Thu, 06/20/2013 - 10:49
- Translate online and paper versions of the application that consumers will use to apply for health coverage into the most common languages in the state.
- Include taglines on the application, marketplace website, and consumer notices in at least 15 languages to inform consumers about how to get information or help in another language.
- Select organizations that provide bicultural and bilingual assistance to limited English proficiency populations to serve as navigators that will help people learn about and enroll in coverage.
- Train call-center representatives to provide enrollment assistance on how to assess language needs, secure interpretation services, and work effectively with language interpreters.
- Ensure all entities that provide enrollment assistance have access to translated materials and trained interpreters who can provide competent translation assistance.
Notes: Based on "Implementing Exchanges: Language Access Checklist For Marketplace Implementation," developed by Families USA and the National Health Law Program
Source: Enroll America blog, June 4, 2013
Source URL: http://www.enrollamerica.org/blog/helping-your-state-tackle-...
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