Fact Based List:
ACSI: Customer Experience Benchmarks with Health Insurance, 2023
Submitted by Patty Jamison on Thu, 11/16/2023 - 11:48
- Quality of mobile app: 84 (scale of 0-100)
- Access to primary care doctors: 81
- Website satisfaction: 81
- Access to specialty care doctors and hospitals: 80
- Coverage of standard medical services (office visits, tests, procedures): 79
- Ease of submitting a claim: 79
- Prescription drug coverage: 78
- Timeliness of claims processing: 78
- Range of plans available: 77
Source: American Customer Satisfaction Index LLC, October 2023
Source URL: https://www.theacsi.org/wp-content/uploads/2023/10/23oct_INS...
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