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Fact Based List:
Quint Studer: 5 Key Metrics Hospital CEO's should Monitor Quarterly
Submitted By jryan@mcol.com, Created 07/01/2013 - 12:37
- Quality metrics: How are the hospital's HCAHPS results? Process of care measures? Outcome measures?
- Employee metrics: Are employees satisfied? How are turnover rates?
- Physician metrics: This includes referral patterns as well as satisfaction ratings
- Philanthropy: Know when donations increase and decrease, and understand why
- Board communication: Communicate with key board members vigorously and often
Source: Becker's Hospital Review
Source URL: http://www.beckershospitalreview.com/hospital-management-adm...