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Source: Temkin Group
Source URL: http://www.temkinratings.com/temkin-ratings/temkin-web-exper...
Notes: The Temkin Web Experience Ratings are based on consumer feedback of companies with whom they’ve recently interacted. Consumers were asked to rate how satisfied they are with with recent online experiences on a 7-point scale, from (1) Very dissatisfied to (7) Very satisfied. The percentage of consumers that gave a rating of 6 or 7 had the percentage that gave a rating of 1, 2, or 3 subtracted.