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Fact Based List:
Key Findings from HealthEdge's Healthcare Consumer Satisfaction Survey
Submitted By Patty Jamison, Created 09/15/2023 - 19:12
- 45% of healthcare consumers are fully satisfied with their health insurance provider
- Satisfaction level increases to 56% among consumers who are assigned a care manager
- 85% of those surveyed report higher satisfaction when payers communicate with members in their preferred ways
- 66% of respondents trust their health plan over the government or non-traditional plans (such as Amazon, CVS, and Walmart) to administer their health insurance
- 40% blame health insurance companies for the high cost of healthcare
Source: HealthEdge, Consumer Survey Satisfaction Insights Report 2023, August 2023
Source URL: https://healthedge.com/resources/survey/consumer-survey-memb...