Allison Bell: 5 Startling PPACA Exchange Helper Complaints

1. A QHP enrollment process and plan design system that was difficult for insurance companies and veteran insurance producers to understand was difficult for low-income, uninsured consumers to understand
2. For assisters, getting complete, accurate, up-to-date information about exchange rules and procedures was a headache
3. Well-meaning, energetic assisters who wanted to help clients with enrollment or coverage use problems often had no way of knowing about the problems
4. Real clients often have complicated problems
5. Exchange assister programs typically pay too little for exchange programs for the programs to keep good workers or to go door-to-door to get the attention of the most isolated uninsured people

Source: Life HealthPro
Source URL: http://www.lifehealthpro.com/2014/10/01/5-startling-ppaca-ex...

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