Ranking of Health Plans In The 2012 Temkin Web Experience Ratings

1. 24 Kaiser Permanente 61%
2. 117 Aetna 46%
3. 127 United Healthcare 44%
4. 135 TriCare 42%
5. 143 Medicaid 40%
6. 149 Medicare 36%
7. 149 Blue Shield of California 36%
8. 153 Anthem (BCBS) 34%
9. 155 CIGNA 32%
10. 158 Humana 29%

Notes: The Temkin Web Experience Ratings are based on consumer feedback of companies with whom they’ve recently interacted. Consumers were asked to rate how satisfied they are with with recent online experiences on a 7-point scale, from (1) Very dissatisfied to (7) Very satisfied. The percentage of consumers that gave a rating of 6 or 7 had the percentage that gave a rating of 1, 2, or 3 subtracted.
Source: Temkin Group
Source URL: http://www.temkinratings.com/temkin-ratings/temkin-web-exper...

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