Paul Keckley and Marina Karp: 9 Steps to Hiring the Right Health Care Consultant

1. Reputation - Credible consulting organizations, especially the larger firms, do not believe their own publicity
2. Industry insight - Consultants must understand the intersection of industry trends and the regulatory climate that encompasses the industry
3. Quality controls - A consulting firm provides an answer to the client’s question with practical insight about its implementation
4. Turnover - The most important asset in consultancies are its seasoned professionals
5. Analytics - Consultancies use proprietary databases to calculate best practices around a host of solutions
6. Relevant engagements - Consultants provide the highest and best value when they approach problem-solving with a background of recent, relevant client experiences
7. Client retention - Putting a premium on client relationship management and satisfaction
8. Industry association relationships - Consultancies that “give back” to the industry through active participation in key trade and professional associations
9. Leadership - Leading a practice is tough. Consultants are prone to strong egos and a firm’s evaluation criteria keys to their behaviors

Source: Hospitals and Health Networks
Source URL: http://www.hhnmag.com/articles/7364-steps-to-hiring-the-righ...

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