Fact Based List:

Survey: Consumers favor Yelp for physician reviews

Submitted by Anonymous on Fri, 11/21/2014 - 17:16

  1. Among respondents who indicated they use online reviews, 61% reported they use them before selecting a physician
  2. Almost half of the survey respondents (44%) said they would consider going to an out-of-network physician if his or her reviews were better than those of in-network physicians.
  3. The top three sites used to read patient reviews are Yelp (selected by 27% of respondents), Healthgrades (26%) and RateMDs (26%).
  4. The most sought-after general information while researching patient reviews is quality of care, followed by ratings and patient experience.
  5. The most in-demand information related to delivery of care is accuracy of diagnosis, followed by listening skills and explanation skills.
  6. The administrative information patients seek the most includes wait times, staff friendliness and ease of scheduling.
  7. The common concern physicians have with online reviews is exposing themselves to scrutiny or negative reviews.
  8. Patients' top motivations for writing reviews are helping other patients, posting positive experiences and posting negative experiences.

Notes: List based on research by Software Advice, see the full report at www.softwareadvice.com/medical/industryview/online-reviews-report-2014.
Source: Becker's Hospital Review
Source URL: http://www.beckershospitalreview.com/hospital-physician-rela...

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