Nov
19
J.D. Power on Top 2015 Vision and Dental Plans
Thu, 11/19/2015 - 19:04
J.D. Power has released results from their 2015 Vision Care Satisfaction Study and 2015 Dental Care Satisfaction Study.
Their study, now in its second year, measures customer satisfaction with vision and dental plan carriers based on five factors (in order of importance): coverage, cost, communications, customer service and reimbursement. Satisfaction is calculated on a 1,000-point scale.
Here's their ranking of eligible national plans they examined - their report average includes plans that do not meet their requirements to be ranked individually:
Vision Plan Carriers (average score 707)
(1) UnitedHealthcare - score: 729
(2) EyeMed - score: 712
(3) VSP - score: 707
(4) Davis Vision - score: 698
Dental Plan Carriers (average score 717)
(1) UnitedHealthcare - score: 754
(2) DentaQuest - score: 736
(3) HumanaDental - score: 727
(4) United Concordia Dental - score: 720
(5) Aetna Dental - score: 714
(6) MetLife Dental - score: 709
(7) Guardian Access Dental/Premier Access - score: 706
(8) myCigna Dental - score: 701
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