2011 Mail Order Pharmacy Ranking by Customer Satisfaction

1. Kaiser Permanente Pharmacy (score: 848)
2. Humana RightSourceRX (score: 840)
3. Express Scripts (score: 813)
4. Prescription Solutions (score: 808)
5. Medco (score: 800)
6. Caremark Mail Service (score: 783)
7. Walmart Pharmacy Mail Services (score: 771)
8. Walgreens Mail Service (score: 754)
9. Prime Therapeutics (score: 740)
10. Cigna Tel-Drug (score: 737)
11. Aetna Rx Home Delivery (score: 734)
12. Drugstore.com (score: 686)

Notes: Average satisfaction score for mail order segment was 806 out of a possible 1,000
Source: J.D. Power and Associates 2011 U.S. National Pharmacy Study
Source URL: http://www.jdpower.com/news/pressrelease.aspx?ID=2011156

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